Delete your emtavi account
Last updated: October 26, 2026
You can delete your emtavi account and personal information at any time — right in the app, on the web, or by sending a request by email.
Delete in the app
- 1Open the emtavi app and sign in.
- 2Tap the Cá nhân (Profile) tab in the bottom navigation bar.
- 3Tap Tài khoản & bảo mật (Account & security) → Xoá tài khoản (Delete account).
- 4Enter your password, type XOA to confirm, then tap Xoá vĩnh viễn (Delete permanently).
Deletion takes effect immediately and cannot be undone. We send a confirmation email to your account's email address.
On the web
Sign in to your company's workspace in a browser, open your Profile page and choose Delete account.
Request by email
If you cannot sign in, email hello@emtavi.com from the email address you registered with, using the subject "Account deletion request" and stating your full name and company name. We may ask you to verify your identity to avoid deleting the wrong account, will coordinate with your company and will complete the request within 30 days at the latest.
What is deleted
- Your name, email address, phone number, password, profile photo, cover photo, date of birth, employee code and other profile details.
- Face data used for attendance; emtavi also sends Hanet a request to remove your face profile from the camera system.
- Your membership in every company: all sign-in sessions end immediately and you can no longer sign in with this account.
What your company keeps
Some data belongs to your company's records and is kept, shown under the name "Deleted account" instead of your name:
- Attendance history, workdays, leave and business-trip requests and customer visits — your company must keep these for employment and payroll records as required by law.
- Posts and comments on the newsfeed and content you contributed.
- Reward-point and gift-redemption history.
- Attendance selfies and customer-visit photos — kept until they are automatically deleted at the end of their retention period (90 days by default).
- AI assistant chat history — if you want it deleted, delete your conversations in the app before deleting your account.
If you want your company to delete this data as well, contact your company's administrator or HR team — they manage that data.
Before you delete
- If you are the only administrator of a company that still has other members, transfer the administrator role to someone else first.
- If you are the only member of a self-registered workspace, that workspace will be closed.
- System administrator accounts cannot be deleted by themselves — please send a request by email.